Refund and Cancellation Policy

1. Failed videos: minutes back automatically

If a video can't be dubbed, even after our automatic retries, all the minutes it used go back to your balance straight away. You don't need to ask. You'll see it in your minutes history as "Refund — video failed".

2. Money back for a pack you haven't used

You get a full refund of a pack if you ask within 7 days of buying it and you haven't started any video since buying it. The pack's minutes are removed from your balance when we refund.

We can't refund a pack:

• after 7 days, or once you have used any of its minutes;
• for the free trial, which costs nothing;
• for an account closed because it broke our Terms.

This doesn't limit any refund you are entitled to under Indian law.

3. Paid but no minutes, or charged twice

If money left your account but no minutes arrived, or you were charged twice, email us with the payment ID from your bank, UPI app or receipt. We fix it within 2 working days: we add the minutes or refund the extra payment in full, whatever the date.

4. Unhappy with a dub

If a dub came out badly (for example a wrong voice or lost background music), tell us within 7 days with the project name. We look at every case and, where the fault is ours, give the minutes back.

5. How to ask, and how long it takes

• Email buildingswara@gmail.com from the email or phone number on your account, with the payment ID or project name.
• We reply within 48 hours and decide within 3 working days.
• Approved refunds go back to the way you paid (UPI, card or bank account) and reach you in about 5 to 7 working days, depending on your bank.

6. Cancellation

There are no subscriptions: nothing renews and you are never charged again automatically, so there is nothing to cancel. Minutes you buy don't expire while your account exists.

7. Delivery

Swara is an online service; nothing is shipped. Minutes are added to your balance as soon as the payment goes through, usually within a minute. Each dubbed video is ready to download on the website when it finishes, and we email you too.

Grievance officer and contact

For any question, complaint or request about Swara, your data or a payment, contact our grievance officer:

Sushree Shibani, Founder and Grievance Officer
Email: buildingswara@gmail.com
Bangalore, Karnataka, India (full postal address on request)

We acknowledge every complaint within 48 hours and resolve it within 30 days of receiving it, usually much sooner.